Password reset and unlock
Allow eligible users to recover access through configured self-service workflows rather than waiting in a support queue.
ManageEngine products / UKManageEngine
ManageEngine
ADSelfService Plus
Password recovery that works for the user and the security team.
ADSelfService Plus provides self-service password reset, account unlock and related authentication capabilities. It is relevant when avoidable password support interrupts the service desk, particularly for staff working away from the office.
Who it is forSelf-service password reset & MFA.
Self-service password reset & MFA.
A defined role.
For identity and support teams that need a governed recovery journey, user enrolment and appropriate verification. Password self-service and Endpoint MFA are different licence scopes, so define whether you need recovery, additional authentication or both.
Capabilities that matterWhat ADSelfService Plus
What ADSelfService Plus
helps you do.
The proposed edition and supported environment determine the available scope.
Identity verification
Choose suitable authenticators and enrolment policies. Advanced methods and conditional controls depend on the edition.
Password policies and expiry
Apply supported password-policy controls and notifications to the self-service journey.
Remote recovery
Assess login-screen reset and cached-credential update requirements for supported remote devices; these affect edition selection.
Endpoint MFA
Add separately licensed authentication scope for supported machines, VPNs or applications, with the required module and edition.
Audit and reporting
Review enrolment, recovery and authentication activity; forward supported events into an existing monitoring process where required.
Deployment, integration & migrationRecovery needs
Recovery needs
a tested fallback.
The server installation, public recovery access and any login agents or gateway services need a supported design. Standard and Professional self-service editions are available. Current documentation separates Endpoint MFA licensing; use the exact proposed build and module matrix where regional pages differ.
Relevant integration points include Active Directory, password synchronisation, supported applications and RADIUS-based access. Machine-login journeys can need a login agent; VPN MFA requires the appropriate RADIUS configuration. Validate each authenticator and connection using users who are not already on the corporate network.
Editions & UK quotation
Scope password self-service and endpoint MFA separately.
ADSelfService Plus is licensed by the enabled domain users to be managed. Standard and Professional editions are available. The current schedule lists self-service password reset and Endpoint MFA separately; an MFA requirement should not be assumed to be covered by a password-reset price.
For a quotation: managed users, users requiring Endpoint MFA, operating systems, remote access routes, required recovery methods and availability needs. Include SMS or gateway requirements where relevant.
Scope a ADSelfService Plus quotation ↗UK purchasing, renewals & evaluation guide ↗
Before purchasingYour ADSelfService Plus
Your ADSelfService Plus
buying questions.
Is Endpoint MFA included for every password-reset user?
No. Current documentation treats it as a separately licensed module, with a limited included allowance. Specify the users and machine, VPN or application scenarios needing MFA and confirm the proposed module edition.
Can people reset a password while away from the office?
The product supports remote recovery scenarios, but successful use depends on connectivity, enrolment and the selected login-screen/cached-credential capabilities. Test the real remote-device journey before rollout.
What if a user loses their enrolled factor?
Define a secure exception process before launch. Demonstrate the allowed alternative verification and the service-desk escalation; do not leave recovery dependent on an unavailable device.
A focused evaluation.
A clear commercial scope.
We help separate password-recovery requirements from Endpoint MFA so the demonstration and quotation cover the right users and access journeys. You have a commercial contact while the relevant product prerequisites and module scope are clarified.
Our approach ↗Trusted to advise.
Committed to deliver.
Make the next step usefulArrange your ADSelfService Plus
Arrange your ADSelfService Plus
demonstration or quotation.
Tell us about your existing tools, the work you want to improve and your timescale. We’ll help define a focused demonstration or a properly scoped UK quotation.